Friday, January 06, 2006

Cingular's New Voice Mail System is Aggressively Idiotic

WTF was Cingular thinking when they re-designed their voice mail system late
last year?  It definitely gets my vote for the worst product of 2005 — it rubs
me the wrong way every single time I use my phone.

Why?  They force you have to listen to the entire length of a message
before you can delete it

The basic use case for VM is to listen to each message as far as you need to
and then save or delete it.  “Oh yeah, heard that already… delete.” or “Don’t
need to hear from him again…delete.” 

Imagine designing an email client that forces you to scroll through to the
bottom of each email message and then pause for 5–10 seconds before deleting
it.  Aggressively Idiotic.

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